Walk-in
It is at times simpler to come and explain your complaint in person.
Our offices are open Monday to Friday, from 9:00 AM to 12:30 PM and from 1:30 to 5:00 PM.
We are located in the Forum building, 48 Rue de Louvain, 1000 Brussels, near the Brussels Central train station and the Arts-Loi and Madou metro stations.
Consult the area map here (building n°4, Forum).
We also hold local office hours throughout Belgium in cooperation with other mediation services.
Below please find useful information concerning the next regional local office hours near you.
Antwerp - Bruges - Charleroi - Ghent - Hasselt - Leuven - Liège - Mons - Namur - Arlon - Wavre
Antwerp surgery
De Ombudsvrouw van de Stad Antwerpen
De Coninckplein 25
2060 Antwerpen
Please contact the federal Ombudsman first on freephone number 0800 99 962.
Bruges surgery
dienst Ombudsman van de stad Brugge
Hoogstraat 9, Brugge
Please contact the federal Ombudsman first on freephone nummer 0800 999 62.
Charleroi surgery
Make an appointment first on freephone number 0800 99 961 or 0800 99 962.
Espace Wallonie de Charleroi
Rue de France 3 - Charleroi
Ghent surgery
Ombudsvrouw Stad Gent, OCMW, Stadsontwikkelingsbedrijf en Ivago
Botermarkt 17, Gent
Please make an appointment first on 0800 99 962
Hasselt surgery
The Hasselt surgery has been suspended for the time being.
Please call our freephone number 0800 999 62 if you have a problem with a federal administration or you can send an e-mail at contact@federalombudsman.be
Bibliotheek Hasselt Limburg
Martelarenlaan 17, Hasselt.
Leuven surgery
Ombudsdienst van de Stad Leuven
Professor Van Overstraetenplein 1, Leuven
Please take contact with the federal Ombudsman on our free number 0800 99 962.
Liège surgery
Espace Wallonie de Liège
Place Saint-Michel 86, Liège
Please make an appointment first on freephone number 0800 99 961 or 0800 99 962.
Mons surgery
Espace Wallonie de Mons
Rue de la Seuwe 18-19 - Ilot de la Grand'Place - Mons
Please make an appointment first on freephone 0800 99 961 or 0800 99 962.
Namur surgery
Service du médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles
Rue Lucien Namèche 54 - Namur.
But please make an appointment first on 0800 191 99 or 081 32 19 11..
Arlon surgery
Espace Wallonie d'Arlon
Place Didier 42 - 6700 Arlon
Please make an appointment first on freephone 0800 99 961 or 0800 99 962.
Wavre surgery
Hôtel de Ville
Place des Carmes 10 - 1300 Wavre
Please make an appointment first on freephone 0800 99 962
