Walk-in
It is at times simpler to come and explain your complaint in person.
Our offices are open Monday to Friday, from 9:00 AM to 12:30 PM and from 1:30 to 5:00 PM.
We are located in the Forum building, 48 Rue de Louvain, 1000 Brussels, near the Brussels Central train station and the Arts-Loi and Madou metro stations.
Consult the area map here (building n°4, Forum).
We also hold local office hours throughout Belgium in cooperation with other mediation services.
Below please find useful information concerning the next regional local office hours near you.
Antwerp - Bruges - Charleroi - Ghent - Hasselt - Leuven - Liège - Mons - Namur - Arlon - Wavre
Antwerp surgery
Every first Thursday of the month, next surgery will be held on 4 February 2021 , from 4 pm till 7 pm.
De Ombudsvrouw van de Stad Antwerpen
De Coninckplein 25
2060 Antwerpen
But please contact the federal Ombudsman first on freephone number 0800 99 962.
Bruges surgery
Every first Tuesday of the month from 14.30 to 17.30: Next surgery will be held on 2 February 2021 from 2.30 pm till 5.30 pm
dienst Ombudsman van de stad Brugge
Hoogstraat 9, Brugge.
But please contact the federal Ombudsman first on freephone nummer 0800 999 62.
Charleroi surgery
Every second Tuesday of the month from 10.00 to 15.00. Next surgery on 12 January 2020.
But make an appointment first on freephone number 0800 99 961 or 0800 99 962.
Espace Wallonie de Charleroi
Rue de France 3 - Charleroi.
Ghent surgery
Every second Friday of the month from 14.00 to 16.00: next surgery on 8 January 2021.
Ombudsvrouw Stad Gent, OCMW, Stadsontwikkelingsbedrijf en Ivago
Botermarkt 17, Gent.
But please make an appointment first on 0800 99 962
Hasselt surgery
Every first Monday of the month from 14.00 to 16.00.
The Hasselt surgery has been suspended for the time being. Please call our freephone number 0800 999 62 if you have a problem with a federal administration or you can send an e-mail at contact@federalombudsman.be
Bibliotheek Hasselt Limburg
Martelarenlaan 17, Hasselt.
Leuven surgery
Every first Wednesday of the month from 09.00 to 12.00, next surgery on 3. February 2021.
Ombudsdienst van de Stad Leuven
Professor Van Overstraetenplein 1, Leuven.
But please take contact with the federal Ombudsman on our free number 0800 99 962.
Liège surgery
Every third Monday of the month from 10.00 to 15.00: next surgery on Monday 18th January 2020
Espace Wallonie de Liège
Place Saint-Michel 86, Liège.
But please make an appointment first on freephone number 0800 99 961 or 0800 99 962.
Mons surgery
Every fourth Wednesday of the month from 10.00 to 15.00. The next surgery will be held on Wednesday 27th January 2021.
Espace Wallonie de Mons
Rue de la Seuwe 18-19 - Ilot de la Grand'Place - Mons.
Please make an appointment first on freephone 0800 99 961 or 0800 99 962.
Namur surgery
Service du médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles
Rue Lucien Namèche 54 - Namur.
But please make an appointment first on 0800 191 99 or 081 32 19 11..
Permanence Arlon
Every fourth Monday on the month from 10.00 to 15.00. Next surgery on 25 January 2021.
Espace Wallonie d'Arlon
Place Didier 42 - 6700 Arlon
Please make an appointment first on freephone 0800 99 961 or 0800 99 962.
Permanence Wavre
Every first Wednesday on the month from 10:00 to 13:00.
The next surgery will be held on 3rd February 2021.
Hôtel de Ville
Place des Carmes 10 - 1300 Wavre
Please make an appointment first on freephone 0800 99 962
