Walk-in
It is at times simpler to come and explain your complaint in person.
Our offices are open Monday to Friday, from 9:00 AM to 12:30 PM and from 1:30 to 5:00 PM.
We are located in the Forum building, 48 Rue de Louvain, 1000 Brussels, near the Brussels Central train station and the Arts-Loi and Madou metro stations.
Consult the area map here (building n°4, Forum).
We also hold local office hours throughout Belgium in cooperation with other mediation services.
Below please find useful information concerning the next regional local office hours near you.
Antwerp - Bruges - Charleroi - Ghent - Hasselt - Leuven - Liège - Mons - Namur - Arlon - Wavre
Antwerp surgery
Every first Thursday of the month, exception for January: next surgery will be held on 7 February 2019, from 16:00 to 19:00
De Ombudsvrouw van de Stad Antwerpen
De Coninckplein 25
2060 Antwerpen
But please make an appointment first on freephone number 0800 94 843.
Bruges surgery
Every first Tuesday of the month from 14.30 to 17.30: next surgery on 5 February 2019.
dienst Ombudsman van de stad Brugge
Hoogstraat 9, Brugge.
But please make an appointment first on 050 44 80 90.
Charleroi surgery
Every second Tuesday of the month from 10.00 to 15.00. Next surgery on 12 February 2019.
Espace Wallonie de Charleroi
Rue de France 3 - Charleroi.
But please make an appointment first on 071 20 60 80.
Ghent surgery
Every second Friday of the month from 14.00 to 16.00: next surgery on 8 February 2019.
Ombudsvrouw Stad Gent, OCMW, Stadsontwikkelingsbedrijf en Ivago
Botermarkt 17, Gent.
But please make an appointment first on 09 266 55 00.
Hasselt surgery
Every first Monday of the month from 14.00 to 16.00, next surgery on 4 February 2019.
De Provinciale Bibliotheek Limburg
Martelarenlaan 17, Hasselt.
But please make an appointment first on freephone number 0800 999 61.
Leuven surgery
Every first Wednesday of the month from 09.00 to 12.00. Next surgery on 9 January 2019.
Ombudsdienst van de Stad Leuven
Professor Van Overstraetenplein 1, Leuven.
But please make an appointment first on 016 27 23 90.
You can always contact the federal Ombudsman on our free number 0800 99 962.
Liège surgery
Every third Monday of the month from 10.00 to 15.00: next surgery on 21 January 2019.
Espace Wallonie de Liège
Place Saint-Michel 86, Liège.
But please make an appointment first on 04 250 93 30.
Mons surgery
Every fourth Wednesday of the month from 10.00 to 15.00. The next surgery will be held on Wednesday 23 January 2019.
Espace Wallonie de Mons
Rue de la Seuwe 18-19 - Ilot de la Grand'Place - Mons.
But please make an appointment first on 065 22 06 80.
Namur surgery
Service du médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles
Rue Lucien Namèche 54 - Namur.
But please make an appointment first on 0800 191 99 or 081 32 19 11..
Permanence Arlon
Every fourth Monday on the month from 10.00 to 15.00. Next surgery on 28 January 2019.
Espace Wallonie d'Arlon
Place Didier 42 - 6700 Arlon
Please make an appointment first on 063 43 00 30.
Permanence Wavre
Every first Wednesday on the month from 10.00 to 12.00 and from 13.30 to 15.30. Next surgery will be held on 6 February 2019.
Hôtel de Ville
Place des Carmes 10 - 1300 Wavre
Please make an appointment first on freephone 0800 99 962
